Consumers of all ages are desirous of a fully digital, online mortgage experience, a recent survey conducted by Velocify shows.
That includes using online portals as well as alternative communication channels such as chat and text to complete the mortgage process.
The survey of more than 500 consumers who received a purchase mortgage or refinanced a mortgage over the past 10 years shows that borrowers are highly desirous of self-service websites, especially during the research stage of getting a mortgage.
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